Who we are
This site is operated under the name Manchester Township Express Plumbing, 1900 Route 70, Manchester, NJ 08759. We provide a phone line for plumbing service in Manchester Township, New Jersey, and nearby towns. In this policy, we and us mean that business, and you means anyone who calls or visits the site.
This policy is a plain-language description of our practices. It is not legal advice.
Information we collect
We run a call-only service. The site has no forms, no accounts and no checkout, so we do not collect information by form submission.
When you call, we may collect your phone number, your name if you give it, your service address and a description of the plumbing problem. We use this to arrange the visit. If you email us, we receive your email address and whatever you include in the message.
Call notice
Calls to our line may be recorded for quality and training purposes. By staying on the line after this notice, you agree to the recording. If you prefer not to be recorded, tell the dispatcher at the start of the call, or end the call.
Call records and any notes from them are used to improve service, check accuracy and train staff. They are not posted publicly.
Website data and analytics
Like most sites, this one may collect basic technical data when you visit. That can include your browser type, device, pages viewed, approximate location from your network address and the referring page. We may use standard analytics and call-tracking tools to understand which pages lead to calls.
Some of these tools use cookies or similar technology. You can block or delete cookies in your browser settings. Doing so will not stop you from calling us.
How we use information
- To answer your call, dispatch a plumber and complete the work you asked for.
- To follow up about an appointment or a job.
- To improve our service, our site and our phone handling.
- To meet legal duties and respond to lawful requests.
Sharing
We share information with the licensed plumbing contractors who perform the work, because they need your address and problem details to come to you. We may also share it with service providers such as phone, hosting and analytics vendors, and where the law requires.
We do not claim to sell your personal information. We will not share your call details with anyone except for the purposes listed in this policy.
Retention and security
We keep call and job information for as long as needed to provide service, handle questions about the work and meet legal or record-keeping duties. We use reasonable measures to protect it, though no system is fully secure.
Your choices and requests
You can ask what information we hold about you, ask us to correct it or ask us to delete it, subject to legal limits. Write to contact@expressplumbermanchestertownship.com or call (609) 547-1417. We may need to confirm who you are before acting on a request.
Children and changes
This site is meant for adults who need plumbing service. We do not knowingly collect information from children.
We may update this policy, and the date at the top will change when we do. Read our terms of service for the rules on using the site, or go to the contact page with questions.
Frequently asked questions
No. There are no forms on this site. Information comes from your phone call or an email you choose to send.
Calls to our line may be recorded for quality and training purposes. Tell the dispatcher if you prefer not to be recorded.
We do not claim to sell personal information. We share details only with the contractors and vendors needed to provide the service.
Email contact@expressplumbermanchestertownship.com or call the 24/7 line and ask. We will respond as the law requires.